By Subraya Mallya
2009 was a banner year for SaaS. With all the banter around Cloud Computing as an advancement in technology and it glories bandied around I would still be hard pressed to find a more compelling reason behind the larger success of SaaS – than the distressed economy. Companies with dwindling IT budgets ratcheted up the […]
Tags: customer onramp, customer service, New Year Resolution, Service Level Agreement (SLA), Software-as-a-Service (SaaS)
By Subraya Mallya
Rapid Implementation, Quick ROI and Lower Total Cost of Ownership are the key tenets of SaaS. But until the product matures challenges abound. Here are five strategies to address them.
Tags: best practice templates, crowdsourcing, customer onramp, implementation packages, Total Cost of Ownership
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