We have all heard and know about Buyer’s Journey. The process they go through from the time a technology need arises, all the way through the decision process, involving inputs from all the stakeholders, till they make a purchase. While that journey has been analyzed and optimized and then some, I don’t think SaaS companies […]
Topic | "Customer Experience"
Have you mapped your Customer Success Journey yet?
By Subraya Mallya
Tags: Adoption, Customer Churn, Customer Experience, Customer Lifetime Value, customer on-boarding, Customer Retention, Kickoff Meeting, License Utilization, Service Level Agreement (SLA), Software-as-a-Service (SaaS), Value Creation
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