By Subraya Mallya
Software-as-a-Service business with all the virtues that it purports also demands that the service provider be agile. Agile, not only, in terms of the way product is built but delivered and managed. Unlike in the traditional software days, subscription revenue model requires that SaaS solution provider measure every process and continuously adapt based on the […]
Tags: Cost of Sales, Critical Dates, Off-peak, Service Level Agreement (SLA), Software-as-a-Service (SaaS)
By Subraya Mallya
As SaaS increasingly becomes the preferred way for delivery and consumptionĀ for all things software, incumbent on-premise vendors are feeling the heat to come up with their own version of SaaS application. Customers convinced of theĀ cost efficiencies of the SaaS model are resenting the hefty support contracts. The challenge of coming up with a […]
Tags: Cost of Sales, Disaster Recovery, hunters and farmers, On-Demand Applications, Online Marketing, Revenue Recognition, SAS-70 Type II Certification, Service Level Agreement (SLA), Software-as-a-Service (SaaS), tiered support
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