While doing market research for various products that are out there in the market which fall under the umbrella of Application Management for E-Business Suite, I compiled this list of companies that provided solutions in ITSM Service Support area (not necessarily in any particular order)
- BMC – Remedy for Incident and Problem Management, Atrium CMDB for Configuration Management.
- mValent – for Configuration Management
- Mecury/HP – for Patch Management (erstwhile Kintana)
- Infra – for Change Management
- Oracle – for Patching as part of Oracle Enterprise Manager.
- IBM Tivoli – For Change, Configuration, Release Manager and a CMDB
Hope this list will help companies compare their offerings and map them to their needs.
About Subraya Mallya
Subraya Mallya is a technology executive, entrepreneur involved in conceiving, building software businesses. In this blog, he focusses on business and technology strategies around Business Model, Product Development and Marketing. Connect with me on Twitter - @subrayamallya
